ash-cipher

Introduction

ash-cipher is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this policy.

Information We Collect

We may collect the following categories of personal information:

Name and contact details (email address, postal address)
Service preferences and booking history
Property information relevant to providing cleaning services
Communications you send to us
Technical data including IP address, browser type, and device information
Usage data about how you interact with our website

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our cleaning services
To communicate with you about bookings and enquiries
To improve our services and website functionality
To send you relevant updates about our services (with your consent)
To comply with legal obligations
To protect our legitimate business interests

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract when we provide services to you
Your consent, which you may withdraw at any time
Compliance with legal obligations
Our legitimate interests, provided they do not override your rights

Data Sharing

We do not sell your personal information. We may share your data with:

Our employees and contractors who need access to perform services
Service providers who assist with our operations (payment processors, IT services)
Professional advisers (accountants, lawyers) as necessary
Authorities when required by law or to protect our rights

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, this means we keep customer records for six years after the end of our business relationship.

Your Rights

Under data protection legislation, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to processing based on legitimate interests
Request restriction of processing
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

ash-cipher
47 Mayfair Gardens
London, W1K 3PB
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.